WHEN WILL I RECEIVE MY ORDER?
We calculate the shipping estimated time of arrival from the time your order is placed, so you should receive your order within 10-12 business days from the date of your order confirmation.
CAN I HOLD MY ORDER?
Unfortunately, we don’t hold or reserve orders.
HOW ARE ORDERS PLACED ON BODY NATURALS ORGANIC DELIVERED TO ME?
All orders placed are dispatched through our own courier partners including the likes of Delhivery, DTDC, Professional Couriers, etc.
HOW CAN I GET MY ORDER DELIVERED FASTER?
We currently don’t have services to expedite delivery.
MY MONEY IS DEBITED BUT THE ORDER IS NOT CONFIRMED.
In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens, the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
In case you’ve received a payment failure message, try placing the order once again. However, if your amount has been debited, please do not retry—chances are that your order has already been received by us
DOMESTIC DELIVERY – CHARGES AND TIMING
Charges are based on the final weight and volume of the package to be delivered. We’ll get your order to you as soon as possible! We’re taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 10-12 business days for Wallpapers, Fabrics & Tiles. Custom-made rugs and decor can take up to 5 weeks.
CUSTOM DESIGNED PIECES HAVE A DIFFERENT TIMELINE.
In case you have not received your order within the advised time frame, we request you to raise the concern on the same day of receiving the delivery confirmation notification Body Naturals Organics.
Saturdays, Sundays, and public holidays are not set as business days for deliveries.
HOW DO I TRACK MY ORDER?
Registered Customer:
1. Log on to our website with your registered email Id or through social login
2. Click on your profile and go to My Orders
3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link.
Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:
+ 91 8879054880
care@bodynaturals.in | MON-SAT | 10.00 AM – 5:30 PM IST
WHERE IS MY ORDER PROCESSED FROM?
Orders are processed both from our partners based all over India. We aim at providing the best quality product in the safest and fastest way possible. Orders will be delivered to the shipping address you submit at checkout.
WHO WILL DELIVER MY ORDER?
We currently ship in India only – through registered courier companies like Delhivery, DTDC, etc. Our delivery partners will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure the smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered with, please do not accept the package and email us. Should you have any questions about your order dispatch, we’re just a quick email, phone
call, or WhatsApp away:
+ 91 8879054880
care@bodynaturals.in | MON-SAT | 10:00 AM – 5:30 PM IST
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order.